Returns Policy

ROLLAX understands that from time-to-time orders can go wrong and, on these occasions, we will do everything possible to help to resolve the situation to the satisfaction of our customers.

We strongly believe in customer satisfaction and because of this we DO NOT CHARGE re-stocking or return fees to our customers. You only pay the shipping costs incurred. If you are not able to arrange your own shipping, we can quote to use a courier to collect the goods and return them to our warehouse. If we are at fault the cost of shipping is covered by us.

It is our policy that returns be made within 7 days of the original delivery. Returns after this time period are usually not approved but are subject to the management’s discretion.

In the event the delivery received does not match the delivery note you must contact us in writing within 48 hours of receipt of the goods to lodge a claim so that we are able to investigate this and resolve it for you. Unfortunately, if we are contacted more than 48 hours after delivery, we cannot accept liability for any issues concerning the delivery.

In the event that ROLLAX is at fault we will cover any costs for shipment of goods back to our warehouse, usually using our own courier. The process for return on orders that fall within this category are still subject to our usual policies and procedures as set out.

ALL returns must first be requested in writing by sending an email to hello@rollax.lk and are subject to approval / acceptance before proceeding. Please include your Order details, Date, and address the goods were shipped to, along with details of the products to be returned and reason for the return.

Any goods received back that have not first been requested by the proper channels and subsequently approved and issued with our “RETURNS REFERENCE NUMBER” will not receive credit and may be turned away on arrival to us. In these cases, we accept no liability for damage to the goods during transit and any costs incurred for your shipment or return costs.

Once a Return Request has been submitted, we will review the details & eligibility for return and contact you back using the details provided. If we are at fault then all costs will be covered for shipment back to us and replacement or repair of goods, however if the reason for return does not fall under this banner, then we will provide you with instructions for returning the goods by your own means to our warehouse for a credit or replacement. As stated above there are no return fees applied, providing that the goods are returned to our satisfaction and as set out in our terms.

Before any goods are shipped back to us or collected by us using a courier, a “RETURNS REFERENCE NUMBER” must have been obtained from our returns department. Upon confirming the reference number, we will also provide address details for return and any other information that may be relevant to your case.